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All eVisit Systems Operational

eVisit Core (Production)




Operational

eVisit Core (Beta)




Operational

eVisit Bluestream (Production)




Operational

eVisit Bluestream (Beta)




Operational

eVisit Consult (Production)




Operational

eVisit Consult (Beta)




Operational

0

Upcoming Maintenances

3

Incidents Last 30 Days

0

Maintenances Last 30 Days

History (Last 30 days)

eVisit Core Platform Performance Issues Operational

Incident Status

Operational


Components

eVisit Core (Production)


Locations

Production Environment



January 27, 2026 9:17AM PST
January 27, 2026 5:17PM UTC
INVESTIGATING

We are aware of an active issue impacting the eVisit Core platform, with delays in multiple functions across the platform. We are actively investigating the issue and will provide updates as progress is made. Please contact eVisit support if you have any questions. eVisit Technical Support: - Email: support@evisit.com - Online: support.evisit.com - Phone: (928) 297-2294

January 27, 2026 4:11PM PST
January 28, 2026 12:11AM UTC
IDENTIFIED

We have identified root cause for delays on the eVisit Core platform and have developed a fix that will be included in the scheduled release deployment in the evening on January 28th.  We have increased infrastructure resources on the eVisit Core platform to mitigate the impact in the interim, and will continue to monitor platform performance. Please contact eVisit support if you have any questions. eVisit Technical Support: - Email: support@evisit.com - Online: support.evisit.com - Phone: (928) 297-2294

January 29, 2026 9:49AM PST
January 29, 2026 5:49PM UTC
INVESTIGATING

We have received additional reports of latency impacting the eVisit Core platform. Our team has implemented multiple mitigation measures to address the immediate performance impact. We continue to investigate the underlying root cause and will share further updates as more information becomes available. If you have any questions or need assistance, please contact eVisit Support. eVisit Technical Support Email: support@evisit.com Online: support.evisit.com Phone: (928) 297-2294

January 29, 2026 12:08PM PST
January 29, 2026 8:08PM UTC
IDENTIFIED

We have received additional reports of services disruption on the eVisit Core Platform, with both patients and providers unable to access the platform and perform visits.  We have continued investigating the underlying root cause, and have identified and are validating potential solutions with the goal of deploying these via a fix as soon as possible.  We will be monitoring this issue and provide updates as more information is available. Please contact eVisit support if you have any questions. eVisit Technical Support: - Email: support@evisit.com - Online: support.evisit.com - Phone: (928) 297-2294

January 29, 2026 7:35PM PST
January 30, 2026 3:35AM UTC
MONITORING

We have identified the root cause of the ongoing disruption of service and deployed a solution to reduce platform latency.   All users should experience a marked improvement in application response time.  All systems are performing as expected, and we will continue to monitor platform performance. If you have any questions or need assistance, please contact eVisit Support. eVisit Technical Support -Email: support@evisit.com -Online: support.evisit.com -Phone: (928) 297-2294

January 31, 2026 8:46AM PST
January 31, 2026 4:46PM UTC
RESOLVED

We have implemented a fix and have confirmed that users are able to login and resume regular activity.
Users Unable to Login to eVisit CoreService Disruption

Incident Status

Service Disruption


Components

eVisit Core (Production)


Locations

Production Environment



January 30, 2026 3:02PM PST
January 30, 2026 11:02PM UTC
INVESTIGATING

We are aware of an active issue impacting the eVisit Core platform, in which users are unable to login or navigate the platform. We are actively investigating the issue and will provide updates as progress is made.  Please contact eVisit support if you have any questions. eVisit Technical Support: - Email: support@evisit.com - Online: support.evisit.com - Phone: (928) 297-2294

January 30, 2026 4:31PM PST
January 31, 2026 12:31AM UTC
IDENTIFIED

We have identified the root cause of the ongoing disruption of service and have mitigated the issue while we work on a full resolution. Users should be able to login and perform regular use of the platform at this time. We will provide updates as additional progress is made.  Please contact eVisit support if you have any questions. eVisit Technical Support: - Email: support@evisit.com - Online: support.evisit.com - Phone: (928) 297-2294

January 30, 2026 9:36PM PST
January 31, 2026 5:36AM UTC
RESOLVED

We have implemented a fix and have confirmed that users are able to login and resume regular activity.
eVisit Bluestream Platform Service DisruptionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

eVisit Bluestream (Production)


Locations

Production Environment



January 27, 2026 9:15AM PST
January 27, 2026 5:15PM UTC
INVESTIGATING

We have received reports that inbound and outbound visits are failing on the eVisit Bluestream platform. We are actively investigating the issue and will provide an update as additional information becomes available. Please contact eVisit support if you have any questions. eVisit Technical Support: - Email: support@evisit.com - Online: support.evisit.com - Phone: (928) 297-2294

January 27, 2026 11:34AM PST
January 27, 2026 7:34PM UTC
MONITORING

We are observing restoration of function in eVisit Bluestream platform. Patients and providers should again be able to utilize the platform, including accessing the application and joining visits. We will continue to monitor for any changes in performance, and provide updates and as new information becomes available.

January 28, 2026 10:17AM PST
January 28, 2026 6:17PM UTC
INVESTIGATING

We have received additional reports of inbound and outbound visits failing on the eVisit Bluestream platform today, between 11am and 11:25am ET. We have taken mitigating steps to restore functionality and are actively monitoring, and continuing investigation into the root cause.  We will provide an update as additional information becomes available. Please contact eVisit support if you have any questions. eVisit Technical Support: - Email: support@evisit.com - Online: support.evisit.com - Phone: (928) 297-2294

January 28, 2026 1:28PM PST
January 28, 2026 9:28PM UTC
MONITORING

We are observing restoration of function in eVisit Bluestream platform.  Patients and providers should now be able to access the application and join visits as expected. We will continue to monitor performance and provide updates and as new information becomes available. eVisit Technical Support: - Email: support@evisit.com - Online: support.evisit.com - Phone: (928) 297-2294

January 29, 2026 7:34PM PST
January 30, 2026 3:34AM UTC
RESOLVED

After extended monitoring, we have observed that the eVisit Bluestream platform is operating as expected. If you have any questions or need assistance, please contact eVisit Support. eVisit Technical Support -Email: support@evisit.com -Online: support.evisit.com -Phone: (928) 297-2294