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History (Last 30 days)

eVisit Core Platform - Email Delivery Failures Degraded Performance

Incident Status

Degraded Performance


Components

eVisit Core (Production)


Locations

Production Environment



March 5, 2026 3:35PM PST
March 5, 2026 11:35PM UTC
INVESTIGATING

We are aware of an active issue impacting the delivery of emails sent from the eVisit Core Platform. Currently, many email notifications sent from the application are not being received as expected. Patients with Gmail address are primarily impacted. SMS notifications are functioning normally and are not affected. Our engineering team is actively investigating the issue and working toward a resolution. We will provide updates as additional information becomes available. If you have any questions or require assistance, please contact eVisit Technical Support: eVisit Technical Support: Email: support@evisit.com Online: support.evisit.com Phone: (928) 297-2294

March 10, 2026 11:20AM PDT
March 10, 2026 6:20PM UTC
RESOLVED

We have identified the root cause of the issue causing failed email delivery and deployed a solution to ensure email notifications are delivered successfully.  As of 7:30pm ET 3/5/26, all systems are performing as expected. We will continue to monitor email delivery performance throughout the week. If you have any questions or need assistance, please contact eVisit Support. eVisit Technical Support -Email: support@evisit.com -Online: support.evisit.com -Phone: (928) 297-2294